United Kingdom

Shipping & Returns

Returns and Order

Book policy

1. How do I place an order online?

(1) Choose the products (the appropriate quantities, sizes, etc.), you want to purchase, add the item to your cart.

(2) Click the button box.

(3) Confirm your delivery information, make sure your billing address matches the delivery address. Then you can proceed to the checkout.

(4) You can confirm you payment information and choose the payment method. Please enter your redemption code if you have any.

(5) Review the order information before sending. You need to fill in your credit card and make sure that the information is authentic and matching.

(6) Then you will receive an order confirmation email.

2. Custom, Duties and VAT

We always packaged the order as a gift; but because all items are sold on a Delivery Duty Unpaid, and thus some countries may impose import duties on deliveries. Customers are responsible for any customs duties or taxes that may be imposed on a delivery in the destination country.

3. Order Cancellation

To cancel an order, please contact us immediately. Cancelled orders that have not been shipped will be refunded less than 6% of the total price of your order (s) that is criminal. Cancellation charged to cover administrative costs and transaction fees involved in the cancellation of order (s).

We will process all orders within 6-8 hours after orders are placed, so it may not be able to cancel an order after it is placed. I hope you can understand this key point.

What's more, we are unable to accept cancellations for products that have already been shipped and our Return Policy will apply in this case.

4. duplicate orders

From time to time we got duplicate order (two or more of very similar orders) must be within a short period of time from each other by customers. For safety reasons, we have no access to your credit card by customers and all payments for orders are approved by customers themselves.

Our preparation is automated the ordering process, and we are able to capture doublets orders unless alerted by customers. We can not guarantee that we will read the request to cancel a duplicate order pri

Return policy

If you are not satisfied with our product, you must contact us within one week. All items sent back to us must be in original condition ie not worn, altered or washed, with all tags attached. Or merchandise will be returned to sender.

1. The return authorization must be obtained from customer service specialist. Or the returned package will be returned to you.

2. Point out the reason for return to get the return authorization and return-to address.

3. Pack merchandise securely. Please include the following information with your return: bill-to name, address; ship name, address; serial number; reason for return.

Policy Exchange

Conversion applications must be made within 7 days of receipt of goods. Enter the exchange item and the new color or size in your e-mail customer service. Goods must be in original and new condition to be accepted as a return. Availability of replacement item is not guaranteed. You will receive an e-mail after the completion of exchange processing.

Note that:

1. Transport is non-refundable.

2. 20% administrative fee will be deducted from the refund.

3. If the items are not quality problems, customers need to add 20% postage for exchange shipping.

4. Return may takes one to two weeks to process and at least one billing cycle for the credit to appear in your account.

To contact customer service for questions to obtain information, please contact us.

1) Packing & Sending Back

2) Prepare the new item in its original packaging.

3) Include a reason code on the packing slip for each item you want to return.

4) Include the packing slip in the shipment, and keep a copy for their own use.

5) Fill out your return address information on the label, attach it to the package, and leave it to your nearest post office. Unfortunately, we can not be responsible for packages lost in transit.
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